Privacy Policy
Introduction
PeptideHub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases, in accordance with the Privacy Act 2020 (New Zealand).
Information We Collect
We only collect information that is necessary to fulfill your orders and provide our services:
- Personal Information: Name, email address, phone number, shipping address
- Payment Information: Processed securely through our payment processor; we do not store complete payment card details
- Order Information: Purchase history, order details, and delivery information
- Technical Information: IP address, browser type, and device information for security and fraud prevention
How We Use Your Information
We use your information solely for:
- Processing and fulfilling your orders
- Communicating with you about your orders and providing customer support
- Sending order confirmations, shipping notifications, and tracking information
- Complying with legal obligations
- Preventing fraud and maintaining security
Data Security
All personal data is encrypted both in transit and at rest using industry-standard encryption protocols. We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements, typically 7 years for financial records.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent for marketing communications
Third-Party Services
We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, including:
- Payment processors
- Shipping carriers (for delivery purposes only)
- Cloud hosting providers
These parties are contractually obligated to keep your information confidential and secure.
Cookies
We use essential cookies necessary for the website to function properly, including maintaining your shopping cart session. We do not use tracking or advertising cookies.
Contact Us
For any privacy-related questions or to exercise your rights, please contact us through our contact page.
Last updated: February 2026